1. What Delivery Services Do You Provide?
To ensure optimal product transportation that balances speed and affordability, we present diverse shipping solutions tailored to your requirements. Our logistics specialists collaborate with you to identify the most suitable delivery method, guaranteeing punctual arrival at your destination.

Available Delivery Options:

For seamless schedule coordination, please submit your preferred fulfillment date through written confirmation. This formal documentation enables our team to validate project feasibility and optimize service execution to align with your specified timeframe.

2. How Will My Order Ship?

We take great care in shipping your packaging products to ensure they arrive safely and in excellent condition.

Flat Shipping for Cost Efficiency:

Most Packaging Boxes & Bags:

To optimize shipping and storage costs, most of our packaging boxes and bags are shipped flat. This approach helps reduce costs and space requirements. Assembly is simple and takes just a few minutes upon arrival.

Special Shipping for Rigid Boxes:

Rigid Box Structures:

Due to their design, special rigid boxes cannot be flattened and are shipped in their fully constructed form to maintain their structural integrity.

Protective Packaging:

We are committed to ensuring your products arrive in perfect condition. All boxes are carefully wrapped with eco-friendly tape and securely sealed for maximum durability during transit.

3. How Will I Track My Order Status?

We maintain complete transparency throughout your order fulfillment journey with real-time updates at every stage.

Production Confirmation:
Upon completion of your bulk packaging order, your dedicated Product Specialist will send:
✔ High-resolution photos of finished goods
✔ Detailed quality inspection videos
✔ Complete specifications checklist for approval

Shipment Activation Alerts:
Once you confirm the production batch, you'll receive:
 - Immediate pickup confirmation from our logistics partners
 - Carrier details and estimated transit timelines

Premium Shipping Tracking Options:

Air Freight Service:
• Live tracking number issued via email/SMS
• 24/7 online parcel monitoring dashboard
• Predictive delivery date calculations

Ocean Freight Service:
• Digital Bill of Lading (B/L) with customs codes
• Port arrival notifications 72 hours in advance
• Dedicated customs clearance support team
• Final mile delivery coordination

Why Customers Trust Our Logistics:
 Real-time status alerts at 5 critical milestones
 Multiple notification channels (Email/WhatsApp/SMS)
 Cloud-based document portal for all shipping records

4. What Does CBM Mean in Shipping?

CBM (Cubic Meter) is the international standard for measuring freight volume—a critical factor that directly impacts your shipping expenses. At CINDERUN, we optimize packaging designs to reduce CBM, helping you maximize container space and minimize transportation costs.

CBM calculates how much physical space your cargo occupies in a shipment. Carriers use this measurement to determine:
✔ Shipping rates (air, sea, or land freight)
✔ Container loading efficiency
✔ Dimensional weight calculations

How to Calculate CBM for Your Shipment?

Use these industry-standard formulas to measure freight volume:

Metric Unit Calculation (CM):

CBM = Length (cm) × Width (cm) × Height (cm) ÷ 1,000,000

Imperial Unit Calculation (Inches):

CBM = Length (in) × Width (in) × Height (in) ÷ 61,016

Per-Carton & Pallet CBM:

• Single Carton CBM = Carton size (in³) ÷ 61,016

• Full Pallet CBM = Pallet dimensions (in³) ÷ 61,016

Why CBM Matters in Shipping Costs

Since carriers charge based on volume or weight (whichever is higher), an accurate CBM calculation helps:
 Avoid overpaying due to incorrect measurements
 Optimize container loading to reduce wasted space
 Compare freight quotes more effectively

At CINDERUN, we flatten-pack boxes where possible to lower your CBM, ensuring cost-efficient global logistics.

5. Customs Clearance Guide for Importing Packaging?

Understanding customs procedures is essential for smooth international shipments. At CINDERUN, we provide flexible clearance solutions tailored to your preferences:

Simplifed Customs Options

 All-Inclusive Shipping (Recommended):

• We manage full customs clearance

• Includes prepaid duties & taxes

• No hidden fees or paperwork required

 Self-Clearance Option:
For clients using their own brokers, here's our streamlined process:

Pre-Shipment Requirements

> Consignee Details (Mandatory):

• Full legal name of receiver

• Active contact number

• Valid email address

• Physical delivery address

> Tax Identification (Critical for US Imports):

• EIN (Employer Identification Number):

  • 9-digit IRS-issued code

  • Required for duty calculations

  • Valid for both commercial & personal imports

CINDERUN's Customs Documentation

 Professional Packing List:

• Itemized product specifications

• Exact dimensions & weights

• HS classification codes

 Commercial Invoice:

• Declared product values

• Quantity breakdown

• Country of origin details

Post-Arrival Process

1. Bonded Warehouse Storage:

   • Secure holding at destination port

   • Typically 3-5 days grace period

2. Customs Release:

   • Duty payment verification

   • Import license validation (if applicable)

3. Final Delivery:

   • Scheduled with local carriers

   • End-to-end tracking available

Pro Tip: Our flat-pack packaging designs often qualify for lower duty rates due to reduced volumetric measurements.

6. How to Calculate Customs Fees for Packaging Imports?

At CINDERUN, we simplify international shipping with transparent customs solutions so you avoid surprise charges. Our expertise ensures your packaging arrives smoothly with predictable costs.

Worry-Free Shipping Choices

 All-Inclusive Express Shipping

• Prepaid duties & taxes included

• No hidden fees at delivery

• Full customs paperwork handled by our team

 Standard Shipping (Self-Clearance Option)

• We provide complete customs documentation

• Actual fees determined by your local authorities

• Ideal for businesses with preferred brokers

Country-by-Customs Duty Guide

United States
• Duty-free threshold: $800 USD
• Section X (48:19) tariffs apply above threshold

European Union
• 8-digit CN code classification system
• Average VAT: 15-25% (varies by country)

United Kingdom
• 20% VAT on Chinese imports
• HS Code 4819 for packaging materials

Canada
• 5% GST on most imports
• Online customs calculator available

Australia
• ~5% standard duty rate
• Product-specific variations apply

Mexico
• 15% VAT on orders >$50 USD
• 3% duty on cardboard (HTS 4819)

Singapore
• 7% GST above S$400
• 99% goods duty-free

South Korea
• Duty-free under 150,000 KRW
• 10% VAT on taxable imports

Key Customs Documents We Provide

• Commercial Invoice with HS Codes
• Packing List with CBM Details
• Certificate of Origin (upon request)

Pro Tip: Our flat-pack designs often qualify for lower duties due to optimized shipping volume.